FAQ’s

Booking is simple, but it starts with a quick conversation. Since every home is different, I take a moment to learn what you need so I can recommend the right service and schedule the correct amount of time.
Here’s how it works:

This process ensures you get the right clean, the right amount of time on the schedule, and results that truly meet your expectations.

Yes. A deposit is required to reserve your appointment. Your appointment is not officially held until the deposit is received.

Deposits are due within 24 hours of receiving your booking confirmation email.

Deposits are non-refundable. They reserve your time on the schedule and cover booking preparation.

Appointments are only held once the deposit and required details are received within 24 hours, including:

If communication stops after booking or the deposit is paid, the deposit remains non-refundable, and the appointment may be canceled or rescheduled. At Leah’s discretion, the deposit may be applied as a credit toward a future reschedule.

Pricing reflects the time, detail, labor, and professional standards required to restore and maintain each space. Every home is different, so pricing is customized based on size, condition, time required, and service type.

Monthly service is treated as a full detailed clean each visit. Discounts are available only for weekly or biweekly maintenance since the workload is reduced between visits.

A Maintenance Clean includes bathrooms cleaned, kitchen cleaned, surfaces wiped, décor dusted, dusting throughout, floors vacuumed and mopped, high-touch disinfecting (light switches and doorknobs), and general straightening and tidying.

A Deep Clean includes everything in the Maintenance Clean plus extra detailing like buildup removal, deeper bathroom scrubbing and sanitizing, detailed kitchen cleaning (stovetop, microwave, counters, backsplash), extra attention to buildup, and extended time in each room for a true reset.

Yes. Add-ons include baseboards, blinds, ceiling fans, interior windows, doors and door frames, cabinet faces, and more. Add-ons are priced separately.

After booking, you’ll receive a “How To Prepare For Your Cleaning” guide. In general, we recommend picking up loose items, clearing counters as much as possible, and securing pets so Leah can work efficiently and safely.

No. Most clients are not home during cleanings. Entry instructions can be provided in advance.

Yes. Pets are welcome. Please let Leah know ahead of time and share any special instructions. For safety, pets should be secured if they are anxious, reactive, or may try to escape.

Yes, as long as the home allows access to the areas being cleaned. If you have meetings or quiet times, Leah can work around them as needed.

Rescheduling is allowed with reasonable notice, based on availability. Deposits are non-refundable but may be applied as a credit toward your new date at Leah’s discretion.

Deposits are non-refundable. If you cancel last-minute, the deposit may be forfeited due to the reserved time block.

A1 Sparkle and Shine uses professional-grade products and tools. If you prefer specific products in your home, you’re welcome to request that in advance.

Light furniture may be moved when needed for access. For safety, heavy items are not moved unless pre-approved.

Leah provides high standards every visit. Some items may have permanent staining, wear, or damage that cleaning cannot remove. Any concerns should be reported within 24 hours after service so they can be addressed promptly.

If a space needs extra time to meet professional standards, Leah will communicate that with you before moving forward. Additional time or services may require an adjusted final total.

Please ensure entry instructions are accurate (key, code, gate access, etc.). If Leah arrives and cannot access the home, or if utilities are off (water/electric), the appointment may be canceled and the deposit remains non-refundable due to the reserved time block.

The remaining balance is typically due at the completion of service unless otherwise agreed in writing.

Light furniture may be moved when needed for access. For safety, heavy items are not moved unless pre-approved.

Yes. Weekly, biweekly, and monthly recurring options are available. Most clients love biweekly for the perfect balance of cleanliness and maintenance.

Yes. You will be working directly with Leah, the owner, for consistent quality and trusted service.

In rare cases, yes. If a home presents unsafe conditions (biohazards, aggressive animals, severe pest activity, or conditions that require specialized remediation), service may be declined for safety. If this happens, the deposit may be forfeited due to the reserved time block.

A1 Sparkle and Shine reserves the right to adjust pricing or service time based on the actual condition of the home and the scope requested. Any changes will always be communicated prior to moving forward.